BRM GREAT INTERACTIONS

We are the only company in Latin America with integrated skills in Contact Center and BPO, Digital Marketing, Social Media Analytics, attention to on demand services, loyalty and relationship programs, which allows us to develop real omnichannel offers, where we put our global experience at the service of our customers.

We focus on processes of data capture and visualization to facilitate decision making on our client´s part, we know that a good visualization of data gives better shape to our services, for this reason we invest in tools and methodologies that provide us with the innovation necessary to take to the market.

Creativity is an indispensable component in our business process because it is through it that we manage to generate differentiation
throughout the customer journeys that we manage for our clients.

We understand that the MOBILE component is getting bigger participation on the interactions and the customer experience, and it is present on each proposal that we build for the business that we support.

Customization based on behaviors, figures and insights marks the strategic component within the Great Interactions we build for the audiences we manage.

We efficiently manage the processes and tools that increasingly facilitate the automation of contact journeys between products and users.

All this has allowed us to obtain more than 40 awards in service, creativity, efficiency and innovation, the result of the joint work between the BRM teams and our clients.
We have +2,000 employees contributing their experience in 7 countries in various industries.